Your questions, clear answers.

talep.ai is an AI-powered platform that connects individual users with service providers and brings appointments, reminders and personal finance together in one dashboard. It is developed and operated by Voratrix Yazılım ve Yapay Zeka Teknolojileri A.Ş.

Anyone in Türkiye who wants to create a service, insurance or loan request and keep track of their appointments and finances can become a free user. Businesses and professionals working in fields such as plumbing, electrical work, cleaning, air conditioning, moving, dentistry and hairdressing can apply as service providers.

The website and dashboards are available in Turkish, English, German, Arabic (right-to-left) and Albanian. Notifications are also sent in your interface language.

iOS and Android apps are coming soon. Until then you can use talep.ai with all its features in your phone's browser; once the apps are released, the store links will appear on the website.

On top of the web dashboards' features: app lock with Face ID or fingerprint, one-tap add to the device calendar, offline reading, a voice assistant, home- and lock-screen widgets ("Today", "Today's jobs"), text size up to 200% and a tablet layout. The apps are coming to the stores soon.

Yes. Add the calendar subscription link from your dashboard to Google Calendar (by URL), Apple Calendar or Outlook, and your appointments and jobs appear in your own calendar. Addresses appear as district and city only; you can renew or switch off the link at any time. Service providers can also import busy times from their external calendars.

No. For individual users, creating requests, getting quotes, messaging and using the reminder and finance tools are free. You only pay the service provider for the service you receive, based on the quote you accept.

Type what you need to the assistant (e.g. "I need a plumber in Kadıköy tomorrow evening") or fill in the request form. The assistant shows suitable providers serving your area and their free slots; you pick one and confirm. Our team can also assign your request to a suitable provider.

The provider's quote arrives itemized on your request page, with VAT shown separately. If there are several options (Economy, Standard, Premium), you pick one and tap "Accept". For a site visit proposal, you choose a time that suits you. Declining a quote does not cancel the job.

Yes. A reminder arrives as a notification at the time you set; appointments are reminded 24 hours and 2 hours in advance. Recurring reminders (every day, every week, every month on the 5th and so on) continue automatically. Notifications are written in your interface language.

Yes. Upload the CSV file you downloaded from your bank (up to 1 MB and 2,000 rows); you map the columns and preview the result. Spending is categorized automatically based on your past categories and keywords, and duplicate entries are flagged. The file itself is not stored.

The assistant understands requests written in Turkish, English, German and Arabic, and resolves time and date expressions in each of them. Istanbul is used as the time zone.

Before creating anything, the assistant shows you the category, time, location and repeat details, and you can correct all of them. No request or reminder is created until you confirm.

A verified phone number helps service providers work with genuine requests. You may be asked to verify your number with a 6-digit SMS code before your request is assigned to a provider; verification is valid for 180 days.

When the service provider taps "I'm on my way" you get a notification, and your request page shows their live location and approximate arrival time. The location is shown only while the trip is active and only to you; after the trip it can't be viewed, and all location records are deleted after 24 hours.

You can add insurance policies (DASK, kasko, traffic, home, health, life, travel), warranties, invoices, vehicle registration and contracts, with up to 5 photos or PDFs per document. You're reminded at 09:00 before the expiry date (30, 7 and 1 day by default), and for insurance you can request a renewal quote in one tap.

Household is a space where up to 8 people aged 18 or over share reminders, appointments, requests and recurring payments and keep a shared shopping list. Only what you explicitly share is visible; personal finance, Documents and health data are never shared.

No. On talep.ai there is no fee to see a request, respond to it or send a quote. Jobs are assigned to you directly by the assistant or our team; your fixed cost is the monthly plan fee. After approval your first month is free, and it stays free until your first customer arrives.

There are two ways: the customer picks you and a time that suits you in the assistant, or our team assigns the request to you based on your trade and service area. Suspended subscriptions are not included in matching.

You're expected to respond to an assigned job within 30 minutes by default (08:00–21:00; for jobs that come in overnight, by 09:30 the next morning). You get a reminder halfway through; if time runs out, the job moves on to the next suitable provider.

If fewer than 3 valid jobs are assigned to you within 30 days of your account's approval date, one month's plan fee is waived. This credit doesn't extend your free start period; it is deducted automatically from your first paid payment notice after that period ends.

In the job details, tap "Report invalid request" and choose a reason (unreachable, fake, wrong category, wrong location, duplicate, other). The job is put on hold during the review. Approved reports don't affect your acceptance rate, your response time or your job guarantee count.

On the documents and badges page, upload your ID, tax registration certificate, MYK certificate, criminal record (with explicit consent) or professional liability insurance. Once our team approves it, the corresponding badge appears on your profile. The "talep.ai Approved" badge is awarded automatically for an average of 4.5 or higher from at least 5 reviews.

Yes. On the Business plan (₺1,250 per month, VAT incl., 5 users included) you invite colleagues as managers or technicians by email or phone; each extra user is ₺150 per month. Every member signs in with their own password, and the owner or a manager assigns jobs to technicians.

When a member with the technician role signs in, the dashboard is simplified: they see only the jobs assigned to them, start a job, complete it with photos and the checklist, chat with the customer and share their location with "I'm on my way". Earnings, commission, subscription and reports are hidden from technicians; permission to write quotes is granted by the firm.

You save the jobs you do often once, with unit, VAT rate and price; when writing a quote you pick items from the list and add them in one tap. With "Show prices" on, customers see your VAT-inclusive price range on the assistant's match card and on your mini website.

You can add material and expense items to each job. Net profit is the job's VAT-inclusive amount (the accepted quote, otherwise the job price) minus commission, materials and expenses. For unfinished jobs the commission is estimated with today's rules; for completed jobs it is final.

You propose a maintenance contract to your customer with frequency, price per visit and start date. If the customer approves, each visit is created automatically as a job request the number of days ahead you chose (3 by default), and you accept it as usual. Either side can pause or cancel the contract.

Every verified provider with an active subscription can publish a profile page at talep.ai/u/<your-name>: an introduction, service areas, working hours, showcase photos, badges and reviews. The page offers a QR business card and a contact file; contact details appear only if you switch them on.

Commission applies only to completed jobs. New service providers start at 15%; each time you meet the criteria and apply from your panel, the rate drops by 1 point, down to a minimum of 5%. Providers registered before tiered commission keep their current rate. A different rate or an exemption can be set for some trades or members. Commission is calculated on the VAT-inclusive amount of the accepted quote; the lower of the rates in effect when you accepted and when the job was completed applies. Jobs your own customers open directly with you carry no commission.

New service providers start at 15% commission. When you meet criteria such as completed jobs, average rating, positive reviews and no open disputes, you apply for a reduction from your panel; each approved application lowers your rate by 1 point, down to a minimum of 5%. The current criteria are shown in your panel. If you have a negative (1–2★) review in the evaluation period, you cannot reach 5%. The new rate applies to your next jobs and completed jobs never change; existing providers' rates are never raised automatically. Details are in the "Commission and Tiers" section of the Terms of Use.

A payment notice (statement) is created for each period. The "Pay" button on the subscription page opens PayTR's secure payment page; you pay by card, and your card details are never passed to talep.ai. For bank transfer (havale/EFT) details, contact our support team.

Tap "Cancel subscription" on the subscription page. Cancellation takes effect at the end of the current period, and you keep receiving jobs until then. You can undo the cancellation before the period ends.

Under the Terms of Use, fee changes apply to subsequent transactions, not to current subscription periods. Changes are announced in advance.

A warning appears in the dashboard 3 days after the due date; after 10 days, new job assignments are paused. Once payment is made, your account is reactivated automatically; you can always keep signing in.

The free start period begins when your account is approved, not when you sign up. Your first month is free; if you have no customer match in the first 30 days, it stays free until your first match and ends 30 days after that match. A match is a request assigned to you through the platform that you accept; requests only shown to you, jobs your own customers open directly with you, and requests you create yourself as a provider don't count. You can wait up to 6 months for your first match; during the extension, if you decline or don't respond to 3 suitable requests, the extension ends with 7 days' notice. No card is needed and nothing is charged automatically; you get email and in-app reminders 7 days and 1 day before it ends. During this period every plan includes at least the Pro features, and you can change plans for free. When the period ends, your chosen plan's monthly fee applies (VAT incl.: Basic ₺500, Pro ₺750, Business ₺1,250). Details are in the "Free Start Period" section of the Terms of Use.

All three include VAT, have no fee per quote and cover every provider tool. Basic (₺500/month) is for one user. Pro (₺750/month) adds priority support, advanced reports and a badge showcase. Business (₺1,250/month) includes 5 users, team management and per-member statistics; extra users are ₺150/month. During the free start period every plan includes at least the Pro features.

Choose the new plan on the Plan page in the subscription section. Moving to a higher plan takes effect immediately, and the difference for the remaining days of the period is added to your next statement; moving to a lower plan applies at the end of the current period. During the free start period every plan change is free and takes effect immediately. Only the firm owner can change the plan.

No. If a customer who connected through your invite link, QR code or SMS invite opens a job directly with you via "Request from this pro", no commission is charged when the job is completed. Normal commission applies to customers who had a platform job with you before the invite, to matched jobs and to requests from "Request a quote" on your mini website.

If you're a service provider, one month of your plan becomes free when a provider who signed up with your invite link pays their first statement after their free start period; the credit is deducted automatically from your next paid statement (up to 3 per month). User invites carry no monetary reward; you earn a thank-you badge.

Connections are made over HTTPS only, each role can access only its own data and sensitive actions are rate-limited to prevent abuse. You can turn on two-step verification and see and end your active sessions. Your data is processed in line with KVKK.

With "Download my data" in Settings, all your account data, including Documents, health and household records, is downloaded as a single JSON file. Passwords, session keys and other people's personal data are not included. You can download up to 3 times in 24 hours.

You can delete your user account by following the steps at panel.talep.ai/hesap-silme, and your service provider account at hizmet.talep.ai/hesap-silme. Deletion signs you out of all sessions and deletes the files you uploaded.

The Health section opens only with your explicit consent. Medication names, doses, measurement values and notes are stored encrypted and shown only to you; reminder notifications never contain the medication name. The section gives no medical interpretation or advice and doesn't evaluate measurements; consult your doctor for health decisions.

In Messages you can report a single message or the whole conversation with a reason, or block the person. Reports are reviewed by our team within 24 hours; the reported person is not told. Blocking closes all conversations between you in both directions but doesn't cancel the job. Guidelines: panel.talep.ai/topluluk-kurallari.

Request photos are visible only to you and the service provider assigned to the request. Location and device data in the photos are removed during upload.