Your pro has set off: follow on the map.
When the service provider taps "I'm on my way", you see their location and approximate arrival time. The location is shown only during the trip and only to you.
Know when they'll arrive
When the provider sets off you get a "Your service provider is on the way" notification. Your request page shows their live location on a map, the remaining distance and an approximate arrival time (e.g. ≈ 12 min). When they arrive you get a "Your pro has arrived" notice, and "On the way" and "Arrived" steps are added to the timeline.
- Live location, distance and ≈ arrival time
- "Your pro has arrived" notification
- Trip steps on the timeline
One tap: I'm on my way
You tap "I'm on my way" on the job; your location is shared until you tap "I've arrived" or stop sharing. Arrival is detected automatically within 100 metres of the destination. Sharing lasts at most 3 hours and ends on its own if the job is closed or cancelled.
- On accepted or ongoing jobs
- "I've arrived" and stop sharing
- Team members use it on jobs assigned to them
How is the arrival time calculated?
The estimate takes the straight-line distance between the provider's latest position and your address, adds an allowance for roads and divides it by an average city speed. No traffic data is used, so the time is approximate and shown with "≈".
Location only on the way
The location is shown only while the trip is active and only to that job's customer. Once the trip ends the coordinates are never shown again. What's stored is the latest position plus a coarse trail of at most one point per minute; all of it is deleted 24 hours after the trip ends.
- Other users and public pages can't see the location
- talep.ai admins can't view the live location either
- Location permission is used only during the trip
What's visible at each stage?
| Stage | What the customer sees | Location data |
|---|---|---|
| Before setting off | Job status and appointment time | None |
| On the way | Live location, distance, ≈ arrival time | Latest position and coarse trail |
| Arrived or sharing stopped | Arrived / stopped; no location | Not shown |
| 24 hours after the end | Steps on the timeline | Deleted completely |
In four steps
- 01
Job accepted
The provider accepts the job; the appointment time is set.
- 02
I'm on my way
When the provider sets off, the customer is notified.
- 03
Live tracking
The customer sees the location and ≈ arrival time in the dashboard.
- 04
Pro has arrived
Arrival is detected or "I've arrived" is tapped; sharing ends.
How do I see my pro's location, and how long is it kept?
When the service provider taps "I'm on my way" you get a notification, and your request page shows their live location and approximate arrival time. The location is shown only while the trip is active and only to you; after the trip it can't be viewed, and all location records are deleted after 24 hours.
How is my data protected?
Connections are made over HTTPS only, each role can access only its own data and sensitive actions are rate-limited to prevent abuse. You can turn on two-step verification and see and end your active sessions. Your data is processed in line with KVKK.
How do I download my data?
With "Download my data" in Settings, all your account data, including Documents, health and household records, is downloaded as a single JSON file. Passwords, session keys and other people's personal data are not included. You can download up to 3 times in 24 hours.
Follow your pro while you wait.
Create a request with your free account and know when your pro sets off.