Privacy Policy
Information on how your personal data is processed and protected on the talep.ai platform and its mobile apps. Last updated: October 16, 2026
01Introduction
At talep.ai, we attach great importance to the protection of your personal data. This Privacy Policy provides information about the personal data we collect, use, and store through talep.ai and its related mobile applications (the "Platform").
This Privacy Policy has been prepared in accordance with the Turkish Personal Data Protection Law No. 6698 (KVKK) and related legislation. By using the Platform, you accept the terms set out in this Privacy Policy.
02Personal Data We Collect
We may collect the following personal data during your use of the Platform:
- Contact information such as first name, last name, email address, and phone number
- Demographic information such as date of birth, gender, and occupation
- Username, password, and other account information
- Billing and payment information
- Request and service information you share on the Platform
- Location information (optional)
- Profile photo and other user content
We generally collect your personal data directly from you (when you create an account, update your profile, or use the Platform). In some cases, we may also receive information from third parties (for example, when you sign in with a social media account).
03Usage Data
We may also automatically collect the following usage data during your use of the Platform:
- IP address and location information
- Device information (operating system, browser type, device type)
- Time spent on the Platform and browsing behavior
- Click, view, and interaction data
- Data collected through cookies and similar technologies
This data is used to improve our services, provide a personalized experience, and for security purposes.
04Purposes of Using Personal Data
We use your personal data for the following purposes:
- Creating and managing your account
- Providing and improving the Platform's services
- Performing request and service matching
- Processing your payments and maintaining financial records
- Providing customer support
- Offering you personalized offers and content
- Ensuring Platform security and preventing fraud
- Fulfilling our legal obligations
If we wish to use your personal data for a purpose other than the one for which it was collected, we will notify you separately and, where required, obtain your consent again.
05Sharing of Personal Data
We may share your personal data with third parties in the following cases:
- Service providers and business partners: With third parties that provide services necessary for the operation of the Platform (payment processors, cloud storage providers, analytics services, etc.)
- Service matching: With service providers that can provide the service you have requested
- Legal requirements: In response to a court order, legal process, or official request
- Corporate transactions: In the event our company is sold, merged, or acquired
We do not share your personal data with third parties for marketing purposes without your explicit consent.
06Mobile Apps and Data Processed per Feature
The talep.ai customer app and the talep.ai Hizmet (service provider) app use the same account as the web panels. The table below summarises which feature processes which data, for what purpose, and how long we keep it. The apps show no ads; your data is not used or sold for advertising, profiling or tracking across apps and websites.
| Feature | Data processed | Purpose and retention |
|---|---|---|
| Account and sign-in | First and last name, e-mail, phone, an irreversible hash of your password, language and theme preference, sign-in codes and session records | Creating the account, secure sign-in and fraud prevention. Kept until the account is deleted. |
| Requests and AI assistant | Request text, category, address, date, photos; the text you write to the assistant | Creating the request and matching it with a suitable provider. Assistant text is processed by a language model running on our own servers; it is not sent to any third-party AI service. |
| Messaging | Messages and attachments between customer and provider, report and block records | Running the job and keeping users safe. Phone numbers, e-mail addresses, IBANs and external links are hidden automatically before storage. The review copy of a reported message is kept for 1 year after the decision. |
| Location | talep.ai: your current location while choosing an address, only if you allow it and only while the app is open. talep.ai Hizmet: precise location during a trip started with "Yola çıktım" (on my way), also while the app is in the background, with a persistent notification | Filling in the address; letting the customer see the arriving provider on a map with an estimated arrival time. Trip location is shown only to that job's customer, is not collected outside a trip and is deleted 24 hours after the trip ends. |
| My Documents | Documents you upload, such as ID card, passport, driving licence, vehicle registration, insurance policy, title deed, health report, warranty and invoice, and details read from them (e.g. expiry date) | Storing documents and reminding you of expiry dates. Stored encrypted on our servers; visible only to you and the household members you choose to share with. Kept until you delete them or your account. |
| Health | Medications, dose logs, blood pressure, glucose and weight readings, vaccination and check-up calendar | Medication and measurement reminders. This is special-category personal data: processed only with your explicit consent and stored encrypted. If you withdraw consent in the app, all your health data is deleted permanently. Apple Health (HealthKit) and Google Health Connect data are not accessed. |
| Personal finance | Budgets, income and expense records, debts and assets, receipt and invoice images, account statements you import | Expense tracking and summaries. We do not connect to your bank accounts; this data is not used or shared for credit scoring, marketing or advertising. |
| Household sharing | Household members and the reminders, bills, lists and documents you choose to share | Shared use. Visible only to members you invite, who must be 18 or older. |
| Insurance and credit requests | The details you enter in the request form (e.g. vehicle, home or credit need) and your contact details | With your consent, forwarding your request to an insurance or credit institution or an authorised intermediary that can assess it. talep.ai is not a lender, insurer or intermediary. |
| Service provider account | Business and tax details, licences and certificates, criminal record certificate (for verification only), team members, calendar, bookkeeping records, mini website content | Verification, job management and promotion. The criminal record certificate is deleted 30 days after review (the verification result is kept). The business profile and mini website are public. |
| Subscriptions and payments | In the mobile app: store transaction ID, product, period and renewal status; on the web: the result of the payment transaction | Managing the provider subscription. In-app purchases are processed by the Apple App Store or Google Play; your card details never reach us. Financial records are kept for the legally required period. |
| Notifications and device | Push token (FCM/APNs), device model, operating system and app version, technical error logs | Sending notifications, security and troubleshooting. The push token is deleted when you sign out or your account is deleted. |
| Referral programme | Invite code and referral match | Applying referral rewards. Anonymised when the account is deleted. |
Device permissions
- Location: in talep.ai to choose an address (optional); in talep.ai Hizmet only to share live location during a trip. You can use the apps without granting it; you then type the address yourself and no live location is shared.
- Camera and photos: to take or pick photos of receipts, documents and requests. Only the images you choose are uploaded.
- Notifications: for job, message, quote and reminder notifications. You can turn them off at any time in your device settings.
- Biometric lock (Face ID, Touch ID, fingerprint): verification happens entirely on your device; your biometric data never reaches us.
07Service Providers We Use and International Transfers
We use the following suppliers to provide our services. They process data only as far as needed to provide their service.
| Service | Purpose | Data transferred |
|---|---|---|
| Google Firebase Cloud Messaging | Delivering Android and iOS notifications | Push token and notification content |
| Apple Push Notification service | Delivering iOS notifications | Push token and notification content |
| Apple App Store, Google Play | App distribution and in-app subscription payments | Purchase and subscription status (you give your payment details directly to the store) |
| PayTR | Card payments on the web panel | Payment transaction details |
| Google (e-mail infrastructure) | Sending account and notification e-mails | E-mail address and e-mail content |
| OpenFreeMap | Map images in the apps and on the web | Map images are requested directly by your device; your IP address is sent to this service |
| OpenStreetMap Nominatim, Google Geocoding | Converting addresses to coordinates (from our server) | Address text only; no name or contact details are sent |
| Google ML Kit | On-device text recognition | No images or text are sent; the library may send Google limited technical usage and performance data |
Hosting and database services for the Platform and the AI assistant run on servers that we manage ourselves.
For service matching, your request details (name, contact details, address and request details) are shared with the provider you choose or who is assigned to your request; in categories such as insurance and credit, they are shared with the relevant institution with your consent.
Some suppliers, such as Google and Apple, may have servers outside Türkiye. These transfers are made in line with Article 9 of the Turkish Personal Data Protection Law No. 6698 (KVKK) and related legislation, and only as far as needed to provide the service.
08Retention Periods and Account Deletion
We keep your personal data only as long as the purpose of processing requires; specific periods are listed in the table above.
You can delete your account yourself at any time in the apps under Settings → Delete my account, or on the web panel. The list of deleted and retained data: https://panel.talep.ai/hesap-silme?lang=en (customer account) and https://hizmet.talep.ai/hesap-silme?lang=en (service provider account).
When your account is deleted, your profile, contact, finance, My Documents, health, household and device data are deleted. Request, appointment and payment history that forms part of the other party's records, and financial records that the law requires us to keep, are separated from your identity (anonymised) and kept for the period set by law (up to 10 years for tax and commercial records).
09Data Security
We implement industry-standard security measures to ensure the security of your personal data. These measures include:
- SSL/TLS encryption technologies
- Data encryption and anonymization
- Firewalls and regular security testing
- Access control and regular system updates
- Data security training for employees
However, please note that no method of data transmission over the internet or electronic storage is 100% secure. While we do our utmost to protect your personal data, we cannot guarantee absolute security.
11Third-Party Links
Our Platform may contain links to third-party websites, applications, or services. The privacy policies of third-party sites accessed through these links are beyond our control.
You use third-party links at your own risk, and talep.ai is not responsible for any content or services accessed through these links.
12Children's Privacy
Our Platform is not directed at children under the age of 18, and we do not knowingly collect personal data from children under the age of 18.
If you believe that personal data belonging to a child under the age of 18 has been collected, please contact us. Once we verify this information, we will promptly delete it from our servers.
13User Rights
Under the Turkish Personal Data Protection Law No. 6698 (KVKK), you have the following rights:
- To learn whether your personal data is being processed
- To request information about the processing if your personal data has been processed
- To learn the purpose of processing your personal data and whether it is used in accordance with that purpose
- To know the third parties to whom your personal data is transferred, domestically or abroad
- To request the correction of your personal data if it has been processed incompletely or inaccurately
- To request the deletion or destruction of your personal data
- To object to any outcome to your detriment arising from the analysis of your processed data exclusively by automated systems
- To claim compensation for damages if you suffer loss due to the unlawful processing of your personal data
In some cases, we may be unable to fulfill your request to delete or modify your personal data due to legal requirements. In such cases, we will inform you and provide the reasons.
14Changes
We reserve the right to update this Privacy Policy from time to time. The updated policy takes effect when it is published on the Platform.
In the event of material changes to the Privacy Policy, we will notify you by email or through the Platform. However, it is your responsibility to review the Privacy Policy regularly.
Your continued use of the Platform after changes are made to the Privacy Policy means that you accept the updated policy.
15Contact
For questions or requests regarding this Privacy Policy or the processing of your personal data, you can reach us using the contact information below: